In the Woods


… Technology, Digital Family Safety and Security, Entrepreneurship, and Fatherhood


Poor customer service goes viral

It should be obvious in a day and age with the Internet, YouTube, HD and video cameras, that poor customer service can be very costly to a company. However, some of the old dinosaurs are a bit slow on the take. This entertaining music video, “United Breaks Guitars”, was produced by a country singer who had a terrible experience on United Airlines. As I watched the video, I couldn’t help but do a bit of math on the implications of such a viral production. At the time of thi


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In the Woods